Personal Data Protection yes55

1. Introduction

yes55 ("we", "our platform" or "yes55") values the trust placed by every user when using our services. This Privacy Policy has been drawn up to explain in detail how yes55 collects, uses, stores, discloses and protects your personal information while you use our online gambling platform.

By registering an account, accessing the yes55 website, or using any of the services provided, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the yes55 platform.

This Privacy Policy applies to all registered users, website visitors, and any individual who interacts with the yes55 platform, regardless of the method or device used.

2. Information We Collect

yes55 collects various types of information depending on how you interact with our platform. This information is necessary to ensure the services you receive are safe, legitimate and efficient.

Information you provide directly:

• Full name as per valid identification document
• MyKad number or relevant identification document
• Date of birth for age verification (21 and above)
• Email address and mobile phone number
• Account password (stored in encrypted form)
• E-wallet or banking account information for deposit and withdrawal purposes
• Any communications sent to our support team

Information collected automatically:

• IP address and general location data based on IP
• Device type, operating system and web browser used
• Session data, activity logs and platform usage information
• Cookies and similar tracking technologies
• Transaction information including deposit and withdrawal history

3. How We Use Your Information

Personal information collected by yes55 is used solely for legitimate purposes related to platform operations. We do not use your data beyond the scope stated below.

• Processing account registration and verifying user identity
• Processing financial transactions including deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency, as well as withdrawals
• Conducting Know Your Customer (KYC) compliance checks in line with international licensing requirements
• Providing 24/7 customer support via live chat and email
• Sending important notifications related to your account, transactions and policy updates
• Identifying and preventing fraud, money laundering and other unlawful activities
• Complying with legal obligations and requirements of relevant authorities
• Improving and optimising the user experience on the yes55 platform
• Supporting responsible gambling programmes, including monitoring concerning activity patterns

4. Sharing Information with Third Parties

yes55 does not sell, rent or trade your personal data to any third party for commercial purposes. However, there are limited situations where information sharing may occur, namely:

• Payment service providers: Information that must be shared with payment processors such as e-wallet providers, the DuitNow system, FPX and cryptocurrency gateways to facilitate your financial transactions.
• Technology service providers: Companies that provide the technical infrastructure, hosting, security and analytics supporting yes55 platform operations, subject to strict confidentiality agreements.
• Legal requirements: When we are required to do so by court order, regulation or direction from a legitimate authority to disclose certain information.
• Fraud prevention: With industry partners to detect and contain fraudulent activity, money laundering or platform abuse.

In all cases of information sharing, yes55 ensures that the receiving party complies with a level of data protection equal to or exceeding the standards we adhere to.

5. Data Security

yes55 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or unintentional disclosure.

• All communications between your device and yes55 servers are protected using SSL/TLS encryption protocols
• Passwords are stored in cryptographic hash form and cannot be viewed by any staff member
• Tiered access control systems ensure only relevant staff can access user data
• Security audits are conducted regularly to identify and address potential vulnerabilities
• Data servers are protected by firewalls and intrusion detection systems

Although we take all reasonable precautions, no online security system can guarantee complete protection. You are also responsible for keeping your yes55 account password confidential and not sharing it with anyone.

6. Data Retention Period

yes55 retains your personal information only for as long as it is needed for the purposes stated in this policy, or as required by relevant legal obligations.

Account information and transaction records are retained for the period set by applicable licensing and financial regulation requirements. After the defined retention period, data will be deleted or anonymised following secure procedures.

If you close your yes55 account, certain personal information may still need to be retained for a limited period to meet legal requirements, settle any outstanding transactions or address any disputes that arise.

7. Your Rights

As a yes55 user, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in a practical and timely manner.

• Right of access: You may request a copy of the personal information we hold about you.
• Right of rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request that we delete your personal information, subject to the legal obligations binding on us.
• Right to restriction of processing: You may request that we limit how we use your data in certain circumstances.
• Right to object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within a reasonable time and in accordance with legal requirements.

8. Use of Cookies

yes55 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for basic platform functions such as login session management and security.
• Performance cookies: Help us understand how users interact with the platform for improvement purposes.
• Functional cookies: Store your preferences such as language and display settings for ease of use.

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the yes55 platform.

9. Protection of Underage Users

yes55 sets a minimum age of 21 for all users in line with international licensing requirements. Our platform is not designed for individuals below that age and we do not knowingly collect personal information from them.

As part of the registration process, yes55 conducts age verification to ensure all users meet the minimum age requirement. If we find that information has been collected from an underage individual, we will take immediate action to delete that information and close the account in question.

10. Changes to the Privacy Policy

yes55 reserves the right to update or modify this Privacy Policy at any time. Any changes made will take effect when the new version is published on this website, with an updated effective date.

For significant changes, we will make an effort to notify users via in-platform notifications or email. However, it is your responsibility to review this Privacy Policy periodically to ensure you are always aware of how your data is handled.

Continued use of the yes55 platform after any changes to this Privacy Policy means you accept and agree to the updated terms.

11. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how yes55 handles your personal data, please contact us through the following channels:

The yes55 customer support team is available 24 hours a day, 7 days a week via live chat on the platform or by email at the following address:

Email: [email protected]

We will make an effort to respond to every privacy-related enquiry within a reasonable time. For cases that require more detailed investigation, we will inform you of the expected timeframe.